Refund & Return Policy – Smart IPTV

At Smart IPTV, we strive to provide high-quality digital services and ensure customer satisfaction. Please read this policy carefully before making a purchase.

Digital Services Notice

Smart IPTV offers digital products and services. As such, traditional returns (physical returns) do not apply. Once a service is delivered or activated, it is considered used.

Refund Eligibility

We may issue a refund under the following conditions:

• The service was not delivered within the promised timeframe
• A technical issue prevents service usage and cannot be resolved by our support team
• Duplicate or accidental payment

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase
• Compatibility issues with your device (unless clearly stated by us)
• Lack of technical knowledge on how to use the service
• Partial use of the service

Return Policy (Digital Services)

Since Smart IPTV does not sell physical products, returns are not applicable. However, if there is an issue with your service, our support team will work with you to resolve it quickly.

If the issue cannot be resolved, you may qualify for a refund under the conditions listed above.

Refund Request Process

To request a refund, please contact us within 48 hours of purchase:

Email: support@smartiptvshop.com
Include:

• Your order details
• Description of the issue
• Any relevant screenshots (if applicable)

Refund Processing Time

If approved, refunds will be processed within 5–10 business days using the original payment method.

Policy Updates

Smart IPTV reserves the right to modify this Refund & Return Policy at any time without prior notice.

By purchasing our services, you agree to this Refund & Return Policy.